Kundekonsulent - Drivkraft i komplekse kunderejser og tværgående koordinering Job Details | job-karriere

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About N1

N1 All Jobs

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Dansk (Danmark)

English (United Kingdom)

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About N1

N1 All Jobs

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Dansk (Danmark)

English (United Kingdom)

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About N1

N1 All Jobs

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English (United Kingdom)

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Kundekonsulent - Drivkraft i komplekse kunderejser og tværgående koordinering

Brænder du for at skabe effektive og professionelle kundeoplevelser i et miljø med høje krav til kvalitet og præcision. Som kundekonsulent hos os bliver du en central aktør i håndteringen af komplekse henvendelser og i optimeringen af vores serviceprocesser. Du får en rolle, hvor din erfaring og tekniske forståelse gør en reel forskel.

Om jobbet

I rollen som kundekonsulent arbejder du med avanceret kundesupport, systemnavigation og koordinering på tværs af forretningen. Du sikrer, at kunderne modtager korrekt rådgivning, og at deres henvendelser behandles effektivt og struktureret. Du bliver en del af et team, hvor datadrevet service, kvalitet og samarbejde er fundamentet for vores arbejde.

Dine primære opgaver omfatter

Håndtering af komplekse kundehenvendelser med fokus på præcis behovsafdækning og korrekt routing

Rådgivning baseret på teknisk forståelse af vores løsninger og interne processer

Koordinering mellem afdelinger for at sikre sammenhængende kunderejser

Systematisk dokumentation og opfølgning i vores kundesystemer

Bidrage til optimering af arbejdsgange og serviceprocesser gennem faglig sparring

Om dig

Du har erfaring med kundeservice og gerne i et teknisk eller procesorienteret miljø og trives i en rolle, hvor du kombinerer analytisk tænkning med stærk kommunikation. Du arbejder struktureret, tager ansvar for kvaliteten i dine leverancer og navigerer sikkert i systemer og data.

Vi ser gerne, at du:

Har erfaring med håndtering af komplekse kundehenvendelser og kan træffe velbegrundede beslutninger

Har teknisk forståelse og kan arbejde effektivt i flere systemer samtidig

Kommunikerer klart og professionelt og tilpasser din tilgang til forskellige kundetyper

Arbejder struktureret og bevarer overblikket i situationer med høj belastning

Bidrager aktivt til videndeling og samarbejde i teamet

Din arbejdsplads vil være på vores lokation i Esbjerg.

Fleksibilitet og stærkt fællesskab i hverdagen

Som medarbejder i N1 får du stor indflydelse på dine opgaver og din hverdag. Vi tror på, at du er den bedste til dit arbejde. Hos os er der fleksibilitet til at få hverdagen til at hænge bedst muligt sammen og masser af plads til initiativ og din faglige kunnen. Samtidig vil du opleve et stærkt fællesskab, hvor vi hjælper hinanden med at lykkes. Hvis du både kan tage hånd om dine egne opgaver og gøre dine kolleger bedre, så er det lige præcist dig, vi har brug for i N1.

Bliv en del af Danmarks største netselskab

Har du spørgsmål til stillingen er du naturligvis velkommen til at kontakte Manager, Mads Bruun på +45 2985 7825. Vi modtager gerne dit motiverede CV i vores rekrutteringssystem og vi indkalder løbende til samtaler.

Da vi arbejder med kritisk infrastruktur, vil der inden eventuel ansættelse blive gennemført et baggrundscheck. Dette baggrundscheck gennemføres digitalt og består af verificering af din identitet, dit CV samt straffeattest.

Netselskabet N1 - Who are we?

N1 is the largest electricity grid company in Jutland and is owned by the Norlys Group. We are approximately 750 employees who ensure every day that more than 800,000 homes and businesses have power in their power outlets - both now and in the future.

The electricity grid paves the way for green energy in Denmark, and at N1 we want to ensure that the grid is equipped for increased electrification. Green transition is a natural part of our daily life.

Here we dare to think differently, use our individual professional skills, and do things differently. Together, we solve an important societal task - and that is something we take pride in.

Geographically, N1 is anchored in Esbjerg and additionally spread across offices in Støvring, Silkeborg, and Sønderborg.

Read more about Electricity Grid Company N1 at www.n1.dk or find us on LinkedIn under Electricity Grid Company N1

Title:

Kundekonsulent - Drivkraft i komplekse kunderejser og tværgående koordinering

Application Deadline:

Hurtigst Muligt

Posting Date:

13 Aug 2026

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Netselskabet N1 - Who are we?

N1 is the largest electricity grid company in Jutland and is owned by the Norlys Group. We are more than 600 employees who ensure every day that more than 800,000 homes and businesses have power in their power outlets - both now and in the future.

Here we dare to think differently, use our individual professional skills, and do things differently. Together, we solve an important societal task - and that is something we take pride in.

Geographically, N1 is anchored in Esbjerg and additionally spread across offices in Støvring, Silkeborg, and Sønderborg.

Read more about Electricity Grid Company N1 at www.n1.dk or find us on LinkedIn under Electricity Grid Company N1

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Kundekonsulent - Drivkraft i komplekse kunderejser og tværgående koordinering Job Details | job-karriere

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