Customer Care Advisor (Part-Time)

We’re hiring a part-time Customer Care Advisor to join our team at our Copenhagen HQ for 1–2 days per week.

Les Deux’s values are at the core of everything we do, and in this role, they come to life through every customer interaction: staying hungry by being curious and solution-oriented, staying united by working closely with the team, and staying humble by meeting every customer and partner with care, patience, and professionalism.

This role is ideal for a student, someone taking a gap year, or someone who thrives in a customer-facing role and wants flexible part-time work in an international fashion and lifestyle brand. As one of the key voices of Les Deux, you will support both customers and retail partners across different channels and help create experiences that make people want to come back.

What you actually will be doing

• Support B2C and B2B customers via phone, email, and social media
• Help customers with questions about products, orders, deliveries, returns, and general support
• Manage customer feedback and reviews, including follow-up through Trustpilot
• Handle claims and follow up on customer cases through Claimlane
• Support wholesale customers with order registration, returns, credit notes, and access to marketing materials through our image bank
• Collaborate closely with colleagues across the business to deliver a seamless customer experience

What you bring to the table

• You love interacting with people and take pride in providing outstanding service
• You communicate confidently and professionally, both verbally and in writing
• You are organised, proactive, and able to keep track of several tasks at once
• You stay calm and solutions-oriented when things get busy or cases need extra follow-up
• You speak and write fluent English and Danish; additional languages are a plus
• Experience in customer service is an advantage, but not a requirement
• Familiarity with Dixa, Claimlane, NuORDER, Microsoft Dynamics 365 Business Central, or Excel is a bonus

What success looks like

• Customers receive helpful, friendly, and timely support across channels
• Customer cases, claims, and feedback are followed up with care and structure
• Wholesale partners experience clear communication and smooth support
• Every interaction leaves a positive impression of Les Deux

What we offer

• A workplace built on teamwork, good energy, and mutual support
• A part-time role where you can develop your communication, problem-solving, and customer service skills
• Insight into e-commerce, retail, wholesale, and customer experience in an international fashion brand
• Training facilities, employee discounts, regular team events, and a culture built on trust and collaboration

Join us

If you are passionate about helping people and want to be part of a growing international brand, we would love to hear from you. You will join a collaborative and fast-paced environment where no two days are the same, and where your communication, structure, service mindset, and team spirit help shape the Les Deux experience.

We believe that difference makes us stronger and encourage everyone to apply regardless of age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion, or sexual orientation.

Send your CV and a short Cover Letter explaining why you’d be a great fit. We’ll be reviewing applications on an ongoing basis; snoozing = losing!