Customer Success Manager

Are you a proactive and relationship-driven professional with a passion for delivering exceptional customer experience? We are looking for a Customer Success Manager to join our international commercial team. If you thrive in dynamic environments, enjoy building long-term partnerships, and are motivated by ensuring customer success and retention, this could be the ideal role for you.

We’re seeking colleagues who are passionate about advancing proteomics and who actively contribute as strong representatives and advocates of the Evosep mission.

What we do

Evosep aims to improve quality of life and patient care by radically innovating protein based clinical diagnostics. Making sample preparation and separation before MS analysis 10 times faster and 100 times more robust will enable truly large cohort studies for biomarker validation and provide the foundation for precision medicine.

Why join Evosep – your opportunity to grow with us

Joining Evosep means becoming part of a high-growth journey in one of the most exciting areas of life science innovation. Our technologies are redefining how proteomics workflows are performed, enabling researchers and scientists to generate insights at a scale and reliability previously impossible.

As a Customer Success Manager, you will play a critical role in ensuring customers realize the full value of our innovative solutions. You will work closely with leading scientists, researchers, and industry partners to drive adoption, satisfaction, and long-term success.

You won’t just be supporting customers—you’ll be helping accelerate scientific breakthroughs and advancing precision medicine. With a collaborative international team, strong scientific credibility, and rapidly growing demand, Evosep offers an exciting environment for ambitious customer success professionals to thrive.

Role overview

In this role, you will be responsible for ensuring our customers achieve their desired outcomes with Evosep’s solutions. You will act as a trusted advisor, guiding customers through onboarding, adoption, and expansion while building strong, long-term relationships.

Success in this role requires strong collaboration with internal teams, excellent communication skills, and a deep understanding of our products and customers’ scientific workflows. You are customer-focused, proactive, and motivated to deliver measurable value and satisfaction.

Key tasks and responsibilities

• Own the end-to-end customer lifecycle, from onboarding to long-term success and retention
• Develop and maintain strong relationships with customers in Academia, Pharma, Biotech and Clinical
• Drive product adoption and ensure customers achieve measurable outcomes with Evosep solutions
• Serve as the main contact for inquiries, escalations, and strategic discussions.
• Identify expansion, upsell, and cross-sell opportunities with Sales.
• Collaborate closely with Field Sales, Marketing, Customer Support, and Product teams
• Represent Evosep at industry events and support customer workshops and user meetings
• Gather and communicate customer feedback (“voice of customer”) to internal stakeholders
• Monitor customer health (e.g. NPS, usage, adoption, retention).
• Support customer success strategies and continuous improvement.

Qualifications

• Degree in Analytical Science, Chemistry, Biotechnology, or related field; proteomics and LC‑MS experience is a plus.
• Strong communication, interpersonal, and negotiation skills; proficient in CRM tools and Microsoft Office.
• Experience in Customer Success, Application Support, Technical Sales, or Account Management within Life Sciences.
• Self-motivated, mission-driven, and customer-focused
• Based in Denmark, open to frequent travel within Europe and occasional international trips. Comfortable working from home as well as from the HQ in Odense when not traveling.
• Proven success selling to Academia, Pharma, and Biotech; LC‑MS/sample prep experience is a plus. Genomics background with interest in proteomics also welcomed.
• Fluent in English; additional languages are a plus.
• Valid Class B driver’s license.

What We Offer

• A competitive compenstion and benefits package – details will be shared during the application process.
• A team of passionate, ambitious, and supportive colleagues who are genuinely driven by purpose and want to make a real difference.
• A dynamic, open culture where innovation and challenging the status quo is a team sport.
• The opportunity to grow with a fast-expanding company in the life science industry.
• A healthy work-life balance— we know you have a life outside the office (and we want you to enjoy it).
• Modern office facilities in Odense including a cozy atrium courtyard, perfect for sunny lunch breaks and Friday bars.
• And that’s just the beginning! Curious? Read more at www.evosep.com/careers

Does This Position Sound Like A Match?

Hit the apply button below! We can’t wait to hear from you and learn more about why you’d be a great fit for the Evosep team.

What Happens After I Send My Application?

We’re eager to welcome our new Customer Success Manager as soon as possible, so we’ll be reviewing applications and conducting interviews on an ongoing basis. That means if you’re interested, don’t wait too long! And don’t worry: If you take the time to apply, we’ll make sure to respond. At the very least, you’ll hear from us once the hiring process is complete - we know applying takes effort.

Job location:

Remote/ Odense HQ

Application deadline:

As soon as possible

If you have any questions, please contact

Benneth Bratberg

Chief Commercial Officer

bb@evosep.com